Who We Are
The people, values, and operational discipline behind 24/7/365 nationwide fleet repair service.
At RapidLink Repairs, we understand the urgency of getting back on the road. We were founded to meet the need for motor carrier repair services that combine fair, transparent pricing with fast, reliable solutions. Our mission is simple: reduce your downtime and keep you moving.
RapidLink Repairs was born out of the proven success of DCLI’s dedicated road service unit, which has been providing highly rated repair services to customers for over 7 years—including servicing more than 300,000 chassis. With a foundation built on efficiency and reliability, our road service team has consistently delivered exceptional results—handling over 130,000 service events annually and resolving the majority of repairs within just 3 hours*.
Recognizing the need to expand this trusted service beyond its existing customer base, RapidLink Repairs was created to bring the same level of excellence to the broader supply chain industry. We specialize in fast, reliable repair solutions for trailers and chassis, backed by a legacy of industry expertise and a commitment to reducing downtime.
With upfront pricing, an around-the-clock support team, and an average call-to-roll time of 3 hours, we make sure you always know what to expect. We’re more than a repair service—we’re your trusted partner, dedicated to keeping your business on the road and helping you achieve success every mile of the way.
*Based on average data over the past 12 months
24/7
Live support via myRLR, phone or email
<3 hr
Average call-to-roll time
1,800+
Contracted mobile technicians nationwide
90+%
Average customer satisfaction rate
Meet the Team
The people behind
the promise.
Every service call RapidLink Repairs handles involves more than a technician and a truck. Behind every fast response, every accurate invoice, and every driver who gets back on the road on time is a team of experienced professionals who’ve built, and continue to refine, one of the most reliable nationwide repair operations in the industry.
We’re not just a new name. We’re a proven operation with deep roots, disciplined processes, and people who care about getting it right every time.
Take a peek under the hood at RapidLink Repairs by watching full team compilation below, or explore individual conversations to get to know some the people who make fast, reliable, nationwide fleet repair services work every single day.
Inside RapidLink Repairs | Meet the Team Behind the Operation
Individual Interviews
Rob Finch
SVP, Sales
Rob helped transform the former DCLI road service group into RapidLink Repairs. He shares the four principles that define how they company operates and why they work.
Brad Novack
Director, Road Service Operations
Brad started at the dispatch desk and built his way to directing the entire operation. He breaks down what’s changed, what never will, and what really happens behind every service call.
Kelly Maddux
Manager, Vendor & Payment
A national repair network is only as strong as the vendors who power it. Kelly explains what it takes to build trust and keep 1,800+ service relationships running at scale.
Devin Knaperek
Road Service Manager
Devin manages the real-time operation that keeps drivers moving. The customer sees a fast response but he walks through the discipline and coordination that makes it happen.
Rhonda Seth
Customer Success Manager
Rhonda and her team are the consistent point of contact customers count on from day one, and the behind-the-scenes force that makes every experience feel seamless.
Jordan Bach
Road Service Supervisor
Jordan’s first priority on every event: the right vendor. He explains how vendor selection, real-time monitoring, and dedicated coordinators drive customer satisfaction.
RapidLink Repairs is officially one year old!
While the RapidLink Repairs name is new, our experience is not. Our team has been delivering maintenance and repair solutions for nearly a decade, originally supporting DCLI’s nationwide fleet of 300K+ chassis. That same expertise, speed, and commitment to quality continue to drive everything we do today.
For a deeper look at how RapidLink Repairs came to life—and how we’re changing the game in trailer and chassis repair—hear it straight from our VP of Sales. In this episode of The Intermodal Logistics Podcast, you’ll get an inside look at the vision behind RapidLink, the challenges we’re solving, and what makes our service stand out in the industry.
Watch the interview below to learn more.